Comment on Practical Process: The Best Thing? by Piet Niederhausen
Blog: BPTrends - Harmon on BPM
Hi Roger — I agree with your list and would add: Lack of management. This may seem odd because most organizations appear to have plenty of managers. But in the organizations I’ve worked in, the magnitude (volume, complexity) of stuff the organization does that could be better managed is greater than the organization’s management capacity (time, talent, experience). To get to process management these organizations would need to go back to their strategies, set strategic priorities for process improvement, hire different management talent, and make organizational changes that create capacity and incentives for process management (transform as well as run or grow). I’m not defending teams that should be pursuing opportunities they really do have for grassroots improvements — but I think organizations also have real capacity issues they often have not even assessed yet.
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